Help · Legal · Plain English

Everything we'd rather not bury.

Most apps hide their privacy policy, refund terms and FAQ behind tiny grey links. Till Note's are all on one page, written in plain language, and kept short enough to actually read.

General questions.

The questions people ask in the first five minutes.

Can I explore Till Note before subscribing?

Yes. Demo Mode opens a ready-made sample business so you can explore the main workflows before entering your own business records or choosing a plan.

Does Demo Mode use my real information?

No. It uses sample business, customer, staff and financial information in a separate local Demo workspace.

Is Demo Mode the same as the 14-day trial?

No. Demo Mode lets you explore with sample data. When you are ready, an eligible monthly or yearly subscription may separately include a 14-day free trial. Your store confirms eligibility before purchase.

Is Till Note really 100% offline?

Core business tools work offline and your business records stay on your device. Internet may be used to buy or restore a plan and by any external sharing service you choose. Till Note does not upload your books, customers, staff records, receipts or documents to a Till Note cloud database.

Who is it for?

Small shop owners, market traders, café operators, hairdressers, takeaways, MOT garages, anyone running a one-or-two-location business who closes the till at the end of the day and writes the numbers somewhere. If "QuickBooks subscription" feels like overkill for what you do, Till Note is built for you.

Will it replace my accountant?

No — and that's deliberate. Till Note keeps clean books and exports a tidy pack for your accountant when it's time. Your accountant still files the returns. Most users tell us their accountant prefers Till Note's exports to the messy CSVs they used to get.

How many shops can I manage in one app?

Unlimited. Whichever plan you choose covers all the shops you run. Switch between them with the shop selector at the top of every screen.

Does it work offline in airplane mode?

Yes, fully. Till Note was designed for unstable rural mobile signal, basements, festivals, and pop-up markets. The whole feature set works without a single bar of signal.

Your data.

Where is my data stored?

On your phone. Specifically, in your phone's sandboxed application storage — the protected, app-private area that iOS and Android isolate from other apps. We hold no copy. For sensitive items you can add a PIN, and backups can be password-protected with strong encryption when you set a backup password.

What happens if I lose my phone?

If you've been using the built-in Backup & Restore feature to save backups somewhere safe (your phone's share sheet lets you save to iCloud Drive, Google Drive, a USB stick, or wherever you choose), you restore from there onto your new phone. If you haven't, the data is gone — same as losing a paper ledger. We recommend backing up weekly.

Do you collect any analytics?

No. We don't run analytics. We don't know how many times you opened the app, which screens you visited, or which features you use. If the App Store shows us aggregate download numbers that's literally all we know about our users.

Can my staff see everything?

Till Note has a Private Vault module inside the app — a PIN-locked space for things you don't want staff to see if they borrow the phone. The main PIN locks the whole app; the Vault PIN is separate.

Cost & support.

How do I pay — subscription or one-off?

Till Note downloads for free so you can explore a ready-made Demo business. When you are ready, eligible monthly or yearly subscriptions may include a 14-day free trial, or you can choose the Lifetime purchase. Your App Store or Google Play confirms local prices, trial eligibility and renewal terms before purchase. All charges, renewals and cancellations are handled by Apple or Google — Till Note doesn't take payments directly.

How do refunds work?

Payments are processed by Apple or Google. Refund requests are handled according to the refund process of the store where the purchase was made — the App Store for iOS purchases, Google Play for Android. For general billing questions we can help you find the right form, email support@tillnote.com.

What if Till Note goes out of business?

The app keeps working — it doesn't need our servers because there aren't any. Your data stays on your phone. We'd commit to making the source code available if we ever shut down, so the app can be maintained independently.

Tech & platform.

iOS, Android, or both?

Both. iOS 15+ and Android 10+. If you have both an iOS and an Android device, a subscription bought on one platform doesn't automatically unlock the other — each store manages its own purchase. A Lifetime purchase behaves the same way. If you want to run Till Note on both platforms and this affects you, write to us and we'll see what we can do.

Tablet support?

Till Note supports compatible phones and tablets. Tablet devices use wider layouts and dedicated tablet navigation where supported, while the app keeps the same straightforward business workflows.

Languages?

Till Note is available in English, Arabic, Turkish, French, Spanish and German. Arabic uses a right-to-left interface throughout.

Can I import data from QuickBooks, Xero, or a spreadsheet?

CSV import is on the roadmap but not in v1. For now, you'd start fresh in Till Note from a chosen date (the start of your financial year, usually) and run both systems in parallel for one period before switching over fully.

Accountant pack.

What format does the accountant get?

Choose a period and selected records. Till Note creates an Accountant Pack ZIP containing an index PDF, a manifest, a README and the supporting files available on your device.

Will my accountant accept this for HMRC / VAT submissions?

The Accountant Pack is designed to give your accountant everything they need to file. They use it as the source data and submit through their own software. For Making Tax Digital VAT in the UK, your accountant remains the link to HMRC — Till Note is the source of truth.

Can I generate a pack for any period?

Yes — pick a custom date range, or use the shortcuts: This Month, Last Month, This Quarter, Last Quarter, This Year. The pack pulls everything for that range and only that range.